3D California

Like most geeks do, Mac Slocum says most user manuals are worthless: they usually display poorly written text and confusing diagrams. Although I don’t have such a negative point of view, I must admit that most user manuals don’t match the same quality level as the products they are delivered with, especially products designed abroad with user manuals poorly translated…

Of course, there are many reasons why user manuals are poorly written and designed: most users don’t read them anymore.

• First, most products provide the kind of user interfaces that do not require users to spend hours reading their user manual. Phones, cameras, TVs or cars have very nice and intuitive user interfaces, that most users can understand the moment they touch it.
• Second, there is a kind of general acceptance about product user interface standards: even if hardware look different, the embedded software makes product look very similar. There is not much difference between two Android or two Windows mobile cellphone: they share the same operating system, and can share the same apps.
• Third, why should a company spend dollar in massive redactional efforts while social media and user generated content will provide most users with the level of information they require: how to activate this feature, how to get rid of that one, or how to develop a product expertise, through blogs, forums or online videos?

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